Frequently Asked Questions
Shipping
Frequently Asked Questions
How quickly do you
ship?
Most
orders are shipped within 24 hrs.
How is my order
shipped?
Normally all orders are shipped via Fedex Ground. If however
you
would like the order shipped via special services (Fedex 2nd Day or
Fedex
Ovenight) please call us at 800-505-9999 for shipping rates.
What if my order
arrives damaged?
Call
us immediately at 800-505-9999 with your invoice number.
We'll send out a
replacement order and
arrange to have the damaged items returned.
How much is shipping?
Shipping
is calculated by the amount of the purchase. The
charges will
automatically adjust as you add items. You may see the
charges here
or when you view the shopping cart.
All
orders over $99.00 USD are shipped FREE to
any one location in the contigueous 48 United States.
Returns
We
unconditionally guarantee every item we sell. If you are not completely
satisfied with your purchase,simply return it to us within 30 days with
a copy of the invoice for a full refund or exchange. We
cannot offer
a refund for opened products, but will be happy to offer an exchange.
How Secure is my
transaction?
This
site was developed to support secure online purchasing through secure
socket
layer (SSL) technology. This technology works best when the site is
viewed
using Microsoft's Internet Explorer or Firefox. All
information
that you provide during the shopping process is encrypted for your
protection.
You'll know that you're in an encrypted area when you see a yellow bar
when
using Firefix or a closed lock when using Internet Explorer.
What types of
credit cards to you use?
Visa Mastercard
Discover American Express
Do you accept
checks?
Yes, checks are accepted.
You must however, mail us the check with the items you wish to purchase.
Do you accept
C.O.D. deliveries?
No, all orders are either credit card or a mailed check.
Do you make gift
baskets?
No.
Can you send the
package to a seperate address
if I wanted to send a gift?
Yes, and we can add
a generic card with a message from you at no extra cost.
What if a product
is not is stock?
If a product is not
is stock, we will NOT substitute for another. Rather we will
send the order
with the items that are
in stock.
What about free
shipping if an item is not
is stock and the total falls under $100.00?
If a product or products
are not in stock and the value of the order goes under $100.00,
we will still
honor our free shipping policy.
Do you have any
hard copy catalogs?
For many years we did,
but now we are exclusively on the web.
